This means that providing exceptional customer service is at the heart of everything we do. By delivering a fully tailored service to our customers, such as offering mixed product loads, a bespoke machining service and unrivalled delivery services, we reinforce our commitment to our customer service, all while guaranteeing high service and quality standards through our sales, manufacturing and distribution processes, which are closely monitored by our management system.
We pride ourselves on our integrity, our people, delivering sustainable financial and environmental performance, and embracing the future through our proud family heritage of over 160 years.
Being part of a family business, we hold ourselves to these values to behave ethically, morally and responsibly at all times. Our people, customers and suppliers recognise this, understanding the value this adds to their business and therefore, differentiates us from our competitors.
See below to find out more about James Donaldson Timber throughout the years.